Groupware Mail Messages Analysis for Mining Collaborative Processes

Claudio Di Ciccio, Massimo Mecella, Monica Scannapieco, Diego Zardetto, Tiziana Catarci


Artful business processes are informal processes typically
carried out by those people whose work is mental rather than physical (managers, professors, researchers, etc.), the
so called “knowledge workers”. In this paper we outline how to
automatically build, on top of a collection of e-mail messages, a set of workflow models that represent the artful processes which lay behind the knowledge workers activities.


Object Matching; Process Mining; Text Mining; Information Retrieval; E-mail Analysis; Knowledge Workers; Artful Business Process

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